Live Support
Live support is available Monday-Friday, 9 a.m.-7 p.m. CCM IT Technicians are not available when the University is closed.
- Phone: (513) 556-6806
- Email: ccmtech@ucmail.uc.edu
- Online: Online Trouble Ticket Submission
- In Person: 3207 Mary Emery Hall
Central IT
- IT@UC – Support for University supported tools
- Center for Enhancement and Learning – Supports faculty by assisting with technology and pedagogy
- Accessibility Network – Supports students, faculty, and staff with accessibility needs including electronic accessibility
Self Help
- CCM IT Knowledge Base – Articles written by CCM IT Technicians specifically for CCM Users
- IT@UC Knowledge Base – Articles written by IT@UC Technicians for a variety of services
- CCM IT Kaltura Mediaspace Channel – Videos and Tutorials generated by CCM IT demonstrating how to use various programs and tools
Training Options
- Faculty Development OneStop – Training conducted by IT@UC and CET&L
- LinkedIn Learning – Online training created by industry professionals